Privacy Policy

Privacy Policy

This privacy policy explains what customer information MaplePep.ca collects, how it is used, and how cookies help the storefront operate.

Effective date: March 26, 2026

Current scope

This policy covers the public storefront, checkout, customer support contact methods, and site data handling.

Information we collect

  • We collect the information customers submit when browsing the storefront, contacting support, or placing an order.
  • Order-related information can include your name, email address, phone number, shipping address, billing details, and order notes.
  • We also collect limited storefront and technical data such as cart contents, checkout state, and language preference.

How we use information

  • We use customer information to process orders, communicate about orders, provide support, and maintain order records.
  • We use storefront and site data to keep the site working, remember your cart and preferences, and reduce repeated prompts during checkout.
  • We may also use order and contact details to review shipping issues, cancellation requests, refund cases, or account questions.

When information is shared

  • We share information only when it is needed to operate the storefront and complete an order.
  • This can include payment providers, shipping carriers, email or messaging tools, hosting providers, and other service providers that support store operations.
  • We do not publish customer information on the public storefront.

Cookies and similar browser data

  • MaplePep.ca uses cookies and similar browser storage so the storefront, cart, checkout, and language settings work correctly.
  • These cookies are essential for the site to function and remain active to support your session and preferences.
  • If you clear cookies or block browser storage, parts of the storefront may not work as expected.

Privacy choices

  • The site uses essential cookies and storage required for basic storefront, security, and checkout functionality.
  • If you want to change browser-level cookie settings, you can do that in your browser controls.

Record retention and updates

  • We keep customer and order records for as long as they are needed for store operations, support follow-up, legal compliance, or account reconciliation.
  • We may update this privacy policy when storefront operations, contact methods, or cookie handling change.
  • The current version published on this page is the version that applies to the storefront at the time of use.

Privacy questions

For privacy, cookie, or customer information questions, contact:

Support page

Support

Terms & Conditions

Terms & Conditions

Read this policy together with the Terms & Conditions, Shipping & Returns, and Contact pages for the current storefront details.