Privacy Policy
This privacy policy explains what customer information MaplePep.ca collects, how it is used, and how cookies help the storefront operate.
Effective date: March 26, 2026
Current scope
This policy covers the public storefront, checkout, customer support contact methods, and site data handling.
Information we collect
- We collect the information customers submit when browsing the storefront, contacting support, or placing an order.
- Order-related information can include your name, email address, phone number, shipping address, billing details, and order notes.
- We also collect limited storefront and technical data such as cart contents, checkout state, and language preference.
How we use information
- We use customer information to process orders, communicate about orders, provide support, and maintain order records.
- We use storefront and site data to keep the site working, remember your cart and preferences, and reduce repeated prompts during checkout.
- We may also use order and contact details to review shipping issues, cancellation requests, refund cases, or account questions.
When information is shared
- We share information only when it is needed to operate the storefront and complete an order.
- This can include payment providers, shipping carriers, email or messaging tools, hosting providers, and other service providers that support store operations.
- We do not publish customer information on the public storefront.
Cookies and similar browser data
- MaplePep.ca uses cookies and similar browser storage so the storefront, cart, checkout, and language settings work correctly.
- These cookies are essential for the site to function and remain active to support your session and preferences.
- If you clear cookies or block browser storage, parts of the storefront may not work as expected.
Privacy choices
- The site uses essential cookies and storage required for basic storefront, security, and checkout functionality.
- If you want to change browser-level cookie settings, you can do that in your browser controls.
Record retention and updates
- We keep customer and order records for as long as they are needed for store operations, support follow-up, legal compliance, or account reconciliation.
- We may update this privacy policy when storefront operations, contact methods, or cookie handling change.
- The current version published on this page is the version that applies to the storefront at the time of use.
Privacy questions
For privacy, cookie, or customer information questions, contact:
Read this policy together with the Terms & Conditions, Shipping & Returns, and Contact pages for the current storefront details.