Shipping & Returns
Review MaplePep.ca shipping and return policies. Learn about our 24-hour ship-out goal, Canada Post shipping options, no-return policy, and refund procedures.
Quick Summary
- Shipping country: Canada only.
- 24-hour ship-out goal: We aim to ship orders within 24 hours, excluding holidays.
- Shipping options: Canada Post: $10 shipping for regular parcel, and free shipping over $150. ETA 3-10 business days.
- Returns: We do not accept returns.
- Refunds: Refunds are not guaranteed, but we can review requests on a case-by-case basis.
- Restocking fee: No restocking fee.
- Order changes or cancellations: All cancellations before shipment are refunded.
- Refund contact: Contact Support with your order number and issue details.
Shipping
Every shipment leaving MaplePep.ca is prepared individually to help ensure your order is packed correctly and dispatched in good condition.
Canada Post Regular Parcel is $10, with free shipping over $150, and an estimated delivery window of 3-10 business days.
XpressPost is $20 with an estimated delivery window of 1-2 business days, and Priority is $40 with next-business-day delivery targets. Orders are prepared for dispatch after payment is confirmed. If you have a time-sensitive delivery need, contact support with your order details and destination so we can confirm expectations.
Returns & Refunds
We do not accept returns. Please do not send a shipment back unless support gives you written instructions.
Refunds are not guaranteed and are reviewed case-by-case. All cancellations before shipment are refunded, always. We do not charge a restocking fee.
If there is a shipping issue or order problem, contact support promptly with your order number, a description of the issue, and photos when they help show the problem.
How To Request Help
- Email support with your order number and the name used on the order.
- Explain whether the request is a shipping issue, cancellation request, or refund review.
- Include photos if the parcel or delivered item shows visible damage or an obvious issue.